Integration Flexibility With your CRM

With our Open APIs, you can easily connect customer data with your call center by using our off the shelf CRM & ticketing integrations . Pull in customer data from popular CRMs or your custom-built solution. By connecting information in your automatic call distributor with data in your CRM, your agents are equipped to handle large call volumes quickly and efficiently.

Integration Flexibility With your CRM

As the customer touch-points with your business increase, it becomes critical for customers to get a consistent and seamless experience across all touch-points. With a IVR solution, the customers to are routed through an Automated Interactive Voice Response unit where they can choose the service they are looking for, while being guided through various voice prerecorded voice prompts. Cloud vois offers a suite of APIs to integrate with various third party applications for building intelligent IVR systems or intelligent IVR as per your specific business need. Our APIs are system agnostic and work in a simple way of request and response. Explore more with us and test the limits of what you can achieve using our APIs.

Integration Flexibility With your CRM

Automated or Automatic Call Distribution (ACD) Software is a technology that allows inbound call centers to distribute calls, emails, SMS, and social media messages to agents based on customer need and agent skill set. Instead of simply sending inbound requests to an available agent, ACD systems categorize calls and messages and automatically check the system to see which available agent has the most relevant skills and experience to help the customers.

Integration Flexibility With your CRM

Manage callers in queue and quickly get them to agents with the skills to help. Compatible with IVR , chat , email, social media and more, our ACD multi-channel routing lets your customers choose how they want to interact with you. With our automatic call distribution software, you have complete control over how customers interact with your multi-channel call center.

Integration Flexibility With your CRM

Your agents have specific strengths and weaknesses. Our automatic call distributor system routes calls to specialized agents who can best service your customers’ specific needs • Call on Hold If there is no available agent, calls are queued and music will be played • Music on Hold Time & event based MOH, queue position, estimated wait time (but Cloud Vois doesn’t give this feature deliberately), queue timeouts • Fall back rules Give an option of voice mail, or call back within a stipulated time (this can be put in the dialer) • Average Handling Time (AHT) Define your AHT because it is an important SLA for your contact center and an important criteria for most customers.